Introduction:

Position Description: 1. Responsible for leading the Spa Department, maximizing profitability and for delivering an unequaled spa experience for guests. Maintain established resort and departmental policies, procedures, standards and objectives.
2. Adhere to Club Rules & Regulations.
3. Maintain a cooperative and professional work relationship and team attitude with members, guests and staff.
4. Adhere to industry code of ethics; shall not enter into gainful employment with a member or guest (i.e. do not solicit or conduct personal business with a member or guest as a private client).
5. Prepare and monitor annual spa budgets (operational and capital).
6. Communicate budget status to management and staff as appropriate.
7. Participate in regular meetings with the Resort Manager.
8. Provide strategic information to the President regarding all facets of the operation.
9. Prepare appropriate and quick responses to change in occupancy and forecasts.
10. Establish and communicate spa sales plan to management and staff.
11. Oversee and maximize profitability of Spa Retail Program.
12. Establish staffing standards and approve all spa hires.
13. Interview, hire and provide disciplinary action for spa staff; coach and supervise spa staff.
14. Provide timely annual performance reviews.
15. Develop and coordinate the timely distribution of spa commissions and gratuities.
16. Develop Standard Operating Procedures with Department Heads and Spa Staff.
17. Develop, implement and monitor ongoing training programs.
18. Maintain a high physical presence in the Spa, especially during holidays and peak usage.
19. Hold Spa Operations meetings with spa management and/or staff.
20. Create special programs and promotions.
21. Form inter-departmental quality assurance programs and reinforce quality standards through daily feedback with staff.
22. Evaluate appearance of the spa, facilities, staff and facilitate action plan when necessary.
23. Evaluate and effect efficient operation of the spa including supplies, inventory levels, staffing and sales
24. Monitor the progress and status of spa maintenance items.
25. Lead spa tours for guests, media, VIP’s.
26. Develop all long and short term goals with spa management team and evaluate progress on ongoing basis.
27. Identify potential problem areas and facilitate response action.
28. Respond to all member and guest concerns in a prompt, professional, calm and courteous manner. Respect guest confidentiality.
29. Maintain a co-operative team attitude with co-workers.
30. Set an example to all staff and management by continually demonstrating and supporting a strong guest philosophy.
31. Maintain a knowledgeable and respected position in the spa and field through participation in educational conferences, current literature, workshops and meetings.

Employer Exhibit:
Visit our Discussion Group:

Position information

Compensation: N/A
About Compensation:
Compensation type: Salary
Position reports to:
Start date: negotiable
Employment type: Full Time